Policies
Privacy Policy
Who we are
At Multiware, we are committed to providing optimum customer experience throughout our website. Therefore, we collect information to help us provide the best customer experience.
In this document, we have provided a detailed explanation on when and why we collect your personal information and what information we collect. If there are any questions regarding this Privacy Policy, you may contact us using the form posted on the contact us page.
What personal data we collect and why we collect it
Why do we collect your personal information?
Your information is collected for the following reasons:
to help process your order
to ensure effective and efficient delivery of your order(s)
to help you check out in a quick, user-friendly way when you have an account with us
to improve our website and products based on analysis of sales data
What personal information do we collect?
First name
Last name
Billing and delivery address(es)
IP address
Phone number
Email
Company name (optional)
A record of your order
For payments, we use Square only
Who we share your data with
Your personal data security is our number one priority. We will not sell, trade, or transfer your personal information to any third party under any circumstances. We will not share your information with third party for any ulterior motive other than the reason it was collected for.
This does not include trusted third party Service Providers such as suppliers and delivery services who assist us in operating our website and conducting our business.
How long we retain your data
We will retain your personal data only for as long as it is necessary and only for the purpose for which it was obtained.
What rights you have over your data
If you have an account on this site, you can request for the account to be deleted and removed from all our lists. This will be done, however, this does not include any data we are obliged to keep for administrative, legal, or security purposes.
Terms & Conditions
- We conduct all our deliveries through third party services. If the product or packaging is damaged during delivery Multiware is not responsible for the damage.
- We provide 7-day returns on all products. There will be a 10% re-stocking free.
- When returning products, the buyer will pay for any shipping and delivery costs associated with the return of the products. If the products are damaged during return, the buyer will be refused the return of product.
- If there is a misunderstanding regarding an order, the buyer will be informed and the delivery will be delayed.
- If products are out of stock, customers are able to place a back-order. Once the item is back in stock, the customer will be informed and delivery or pick-up will be arranged.
- Only some products come with a warranty. If warranty is available, it will be mentioned on the product page. Otherwise, warranty is not offered for that product.
- Multiware reserves the right to change the design and/or the specifications of its standard products. Multiware also reserves the right to discontinue the manufacturing or supply of any particular product without prior notice to Buyer.